Assistance programs

Apply for fee assistance or request inclusion support to take part in programs.


On this page

  1. Fee Assistance Leisure Access Program
  2. PAL Card and inclusion support
  3. Every Kid Counts

Fee Assistance Leisure Access Program

We offer assistance to those who can't afford to pay fees for affiliated recreation, leisure, arts and culture programs:

  • successful applicants get a $300 credit per person, per year
  • credit can be used city-run programs, affiliated minor sports, or arts and culture programs
  • credit can't be transferred to future years or refunded
  • you need to re-apply every year

Confirmation letters will be mailed to successful applicants within two weeks of submission.


Application requirements

You can apply at any time. If you qualify, your credit will be active from December 1 to November 30 the following year.

  1. You must be a Canadian citizen or permanent resident living in the City of Waterloo
  2. Your household income (before taxes) is below the low income cutoff:
Members of household Annual income before taxes
1 $21,822
2 $27,165
3 $33,396
4 $40,548
5 $45,988
6 $51,868
7+ $57,747

Apply online

To apply online, you need an email address and these documents for everyone 18 and older in your household:

  • proof of income, such as a tax return or government benefit statement
  • proof of address in the City of Waterloo, if not included on proof of income
  • proof of permanent residency or refugee status, if applicable

To apply online you must have required documents in a digital format such as a PDF or image file. Clear smartphone photos of a document are accepted.

Apply for fee assistance online 

If you require assistance with your application, email lynn.dicksegley@waterloo.ca


Apply in person or by mail
  1. Download the fee assistance application form (PDF) or pick one up during business hours at city hall.
  2. Complete form, attach required documents and drop off/mail to:

    City of Waterloo Community Services
    100 Regina Street South
    PO Box 337, Station Waterloo
    Waterloo, ON, N2J 4A8

PAL Card and inclusion support

We provide inclusion support for residents with disabilities who may require assistance to participate in city programs.


Apply for a personal attendant for leisure card (PAL)

A PAL card allows a person with a disability to be accompanied by a personal attendant at no extra charge so they may participate in municipal programs. Cards are accepted for most Waterloo recreation programs, and are also recognized in Kitchener, Cambridge, Guelph and Woolwich Township. Some private businesses also accept the PAL card.

Apply for PAL card online


Apply for inclusion support

If you or your child require support to participate in any of our programs, we will do our best to accommodate you through program adaptation, trained volunteers/staff or other means of assistance.

Support is provided by leisure support volunteers or inclusion/program staff to residents of Kitchener and Waterloo. It is available at no charge, based on availability, and must be requested at least two weeks in advance of a program start date.

For camps, support staff are available for up to two weeks. Spaces are first come, first served. Early registration is recommended. The application process is as follows:

  1. Complete an inclusion membership application. This is required before you can register for program support. Apply on the City of Kitchener's website or by phone at 519-741-2200 x 7229, TTY 1-866-969-9944.
  2. Register for inclusion support using ActiveWaterloo. Inclusion support is offered for seasonal, session based programs and camps. Select the inclusion program that matches your desired program.
  3. Once registered for support, register for your desired program.

Every Kid Counts

The Every Kid Counts program raises funds to help kids of all abilities attend summer camp. Donations can be made through the City of Kitchener.