Coronavirus (COVID-19) response

Starting September 22 proof of vaccination or a valid exemption are required to enter recreation facilities. Full details below.

On this page

  1. Proof of vaccination
  2. Services changes and openings
  3. Public washrooms available to the public
  4. Community support
  5. Business support
  6. Arts and culture support

Last updated September 17 at 2:00 p.m.

Proof of vaccination

Following Ontario's Proof of Vaccination Policy, starting September 22 you must provide proof of full vaccination (2 shots plus 14 days) and government-issued ID to enter:

  • RIM Park Manulife Sportsplex
  • Waterloo Memorial Recreation Complex
  • Albert McCormick Community Centre
  • Moses Springer Community Centre
  • Bechtel Park
  • The Adult Recreation Centre
  • Wing 404

You can show a paper or digital copy of your vaccine receipt. Visit the Ontario website to download a digital copy.

The name on the receipt must match your ID. We will accept:

  • Birth certificate
  • Citizenship card
  • Driver’s licence
  • Government (Ontario or other) issued identification card, including health card
  • Indian Status Card /Indigenous Membership Card
  • Passport
  • Permanent Resident card

We will verify this information upon arrival at the facility but it will not be recorded.

Exceptions to the policy include anyone:

  • under 12
  • under 18 who is playing a sport (exemption does not apply to spectators)
  • using the facility for critical services such as voting or receiving a vaccine
  • using the facility's washroom
  • placing, paying or picking up an order
  • attending the ceremony portion of a wedding, funeral or religious ceremony
  • with a written medical exemption from a doctor nurse (must contain an effective time period for exemption)

Starting October 22 we will accept the new QR code proof of vaccination or the process above.

Go to Ontario Regulation 645/21 or the province's frequently asked questions page for more details.

Service changes and openings

All city facilities are open and general gathering limits are:

  • maximum 100 people for outdoor gatherings
  • maximum 25 people for organized indoor gatherings

Outdoor sports fields and diamonds open for team play

team play and training are be allowed on city fields and and diamonds with mandatory physical distancing, no contact rules in place, and additional sport-specific COVID protocols. Spectators are allowed as long as physical distancing is maintained.

Funeral services

Outdoor funeral services at our cemeteries do not have capacity requirements, though physical distancing is required. 30 people are allowed indoors at the Parkview Cemetery Chapel.

City hall and the service centre

City hall and the service centre are open to the public. Masks are still required and you must complete a screening form before entering.

Appointments are encouraged but not required with the exception of Engineering Services.

Make an appointment 

Marriage ceremonies

You can get married at city hall (indoors and outdoors) with up to 9 people at the service. Walk-ins are available.

Outdoor rentals

You can rent outdoor spaces in parks including picnic spaces and sports fields. Visit our rentals page to book.

Public washrooms available to the public

Check our public washrooms page for all locations available to the public.

Community support

For a list of local community supports, visit the Region of Waterloo's community support webpage. This includes food delivery, and public spaces open for warming or washroom use.

Waterloo at Home

City staff and community partners have come together to create Waterloo At Home - a curation of helpful tips and resources for residents to make the best of their time at home. 

Using Engage Waterloo as the platform, Waterloo At Home is a one-stop-shop for ideas, resources and stories aimed at keeping residents active, connected and creative at home. 

In This Together

It has been a tough year Waterloo, but we have shown our strength and come together as a community. 

It is important to be kind to yourself and to your community. Show your support by displaying one of our signs in your window.

Together we have made a difference in the fight against COVID-19.

Here is how you can participate:

  • print and display signs
  • take a photo of yourself with your sign
  • tweet using the hashtag #BeKindWR
  • tag @citywaterloo @RegionWaterloo and organizations like @ROWPublicHealth, local hospitals or school boards

Download and print your own In This Together poster/sign

Download and print your own In This Together colouring page.

City of Waterloo neighbourhood newsletter

We're all neighbours. Now more than ever, sharing information and having points of connection is important.

We publish a weekly email newsletter with information to help you stay informed and socially connected while physically distancing.

View current edition


Past editions

To contact the neighbourhoods team during this time, email

Business support

Our economic development office is working with regional partners to monitor and assess developments related to COVID-19 and their impact on businesses in the City of Waterloo.

We have put together a series of resources to help during this time. For questions or additions/changes to the list, please contact or follow us on Twitter or LinkedIn.

The Waterloo Region Small Business Centre and Uptown Business Improvement Area also have helpful resources for local businesses.

To stay up to date on programs and business stories, sign up for the Smart Business Newsletter.


COVID-Relief Community improvement plan

The business community has expressed a need for assistance to help offset the costs incurred due to the pandemic. As a result, the economic development office has proposed a Community Improvement Plan (CIP) to offer small to medium sized businesses a grant of up to $2,500 to help businesses recover and grow.

More information on the recommended COVID-Relief Community Improvement Plan can be found on EngageWaterloo.

Restaurant, cafes and food shops in Waterloo open during COVID-19

If you're looking for restaurants, cafes or food shops to service you during the temporary closures in Waterloo, this list has everything that is open.

If you are a food service business and would like to be added to this list, please apply below.

Apply to be on map

Local and regional grants and support
Resources for operating your business
Government of Canada resources and programs

As programs are changing regularly, please check Canada’s Program for managing your Business during COVID-19 for the most up to date information.

Helping business avoid layoffs and rehiring
Helping businesses access credit and funds
Other organizations offering support

Other organizations offering support

Province of Ontario

Other organizations offering support

Local businesses helping businesses

Arts and culture support

The city's arts and culture team has put together a series of resources to help during this time.

For further updates, follow us on FacebookTwitter and Instagram.

Advocacy groups with resources
Grants and financial support
Learning resources