Property taxes and finance

Due to COVID-19:

- Waterloo City Hall opened June 15 for in-person services, view our COVID-19 response page for procedures on how to visit City Hall
- contact 519-747-8718 or for customer service
- we recommend switching to online or telephone payment through your bank
- apply for the Property Tax Deferral Program
- late payment fees are not being charged for April, May and June
- the Municipal Property Assessment Corporation (MPAC) has postponed the 2020 Assessment Update

Full details on financial relief are available in the FAQs section.


Learn more about the budget cycle and the approved 2020 to 2022 operating and capital budgets.

Tax billing and account changes

Sign up for online billing, find property tax due dates and payment options, learn how to make changes to your tax account.

Tax rates and relief programs

Look up property tax rates, apply for tax appeal, deferral and rebate programs. 

Property tax calculator

Enter an address in Waterloo and see how much property tax is charged, and where those resources are allocated.

Tax certificates

Request a tax certificate to learn the status of a tax account. Normal (two business day) or rush (one business day) services available.

Financial reports

Learn more about the city's financial position and view audited annual statements and capital spending reports.

Funding partners

Learn more about current municipal projects receiving federal and provincial funds.